New call and Mercedes Finance TandCs

Had a call from Michelle at Mercedes Benz Financial Services. It turns out 10.4.1 has a clause which covers the return, but this is the only thing that can be taken into account with the return standards. I’ve underlined it in the bottom right – the subjective term ‘good condition’.

As I protested the charges, she offered to reduce the bill by £400 (and after I said I was blogging the whole thing, although she said that didn’t affect their offer). But I’m in the mood for a fight – I’ll settle for £1000 total, which is nearly £400 for ‘poor condition’ and just over £600 for uncontested excess mileage.

Here’s the T&C’s which I had signed (without reading, as most of us do) – but the return standards booklet was only received after I’d paid (or signed to pay), so it isn’t valid. Only term 10.4.1 is the valid clause to be argued over.